THE OPERATING SYSTEM FOR YOUR BUSINESS
Data collected by Netoyed:As a corporate entity we handle, store, and protect personnel and human resources data for the purposes of administering and carrying out the employment or personnel relationship for Netoyed employees and contractors. Human Resources/Personnel Data may include Personal Data/Personal Information (PI), Personal Identifiable Information (PII), and/or Protected Health Information (PHI). We handle, store, and protect customer data, which varies according to the purposes of the business services provided to potential and current customers in support of marketing and sales activities for improving services and/or maintaining marketing/customer relationships as well as other pertinent business contact data. Furthermore, we may acquire, store, and transmit customer communications and customer operational information, which customers may regard as confidential, private, or sensitive as part of the customer service relationship. This customer classified data may or may not include Personally Identifiable Information (PII) and/or Protected Health Information (PHI).
Personal Information Collected and Methods of Collection-Customers and Prospective Customers:From prospective customers, we collect the following information:
- First Name
- Last Name
- Phone Number
- Title (optional)
- First Name
- Last Name
Children’s InformationWe will not knowingly market to, collect, or store any personal information from individuals under the age of 18. Use of our website shall be limited to individuals 18 years of age or older.
Use of Audio, Video, Image, and Teleconference RecordingDuring the course of business, we may create and retain digital recordings or images for specific use cases such as images for entrance to an office, video recordings of people in the offices, and teleconference meetings. We create recordings of audio and/or visual information during these events for business purposes of quality assurance, record-keeping/documentation, protection of assets, incident prevention, and/or security/legal/contractual obligations. Recordings shall only be retained for as long as required for business use. Data subjects are notified of video surveillance and recording through signs posted at the entrances to our officeswhere applicable. Data subjects are notified of teleconference meeting recordings through a flashing “recording in progress” icon, audio announcements, system announcements, or meeting invite messages.
Personal information will be:
- Used only for the purposes identified at collection or in the notice and only if the individual has provided implicit or explicit consent, unless a law or regulation specifically requires otherwise.
- Retained for no longer than necessary to fulfill the stated purposes, or for a period specifically required by law or regulation.
- Disposed of in a manner that prevents loss, theft, misuse, or unauthorized access.
Choice and ConsentNetoyed shall offer individuals the opportunity to choose (to opt-in or opt-out) whether their Personal Information is (1) retained for the purpose of a potential or existing business relationship, (2) to be disclosed to a third party, or (3) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, Netoyed will give individuals the opportunity to affirmatively or explicitly (opt-out) consent to the use of their information or the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. We shall treat Sensitive Personal Information received from an individual the same as the individual would treat it. The consequence of not providing consent is the inability of the requestor to access certain information and a lack of exchange of appropriate services between us and the requester, which is also subject to terms of any existing agreements between the parties. If there are any additional consequences for refusing to provide personal information or of denying or withdrawing consent to use personal information, individuals will be informed of this when the personal information is collected.
Onward Transfers / Disclosures to Third PartiesPersonal information collected by Netoyed shall be disclosed to third parties only for the purposes described in the notice, and for which the individual has provided implicit or explicit consent, unless a law or regulation specifically requires or allows otherwise. Third parties who have legal agreements with us shall protect personal information in a manner consistent with the relevant aspects of our privacy policies or other specific instructions or requirements and are subject to law providing the same level of privacy protection as is required by law. We shall take remedial action in response to misuse of personal information by a third-party vendor/sub- contractor to whom we have disclosed such information. Prior to disclosing Personal Information to a third party for purposes other than which it was originally collected or subsequently authorized by the individual, we shall notify the individual of such disclosure and allow the individual the choice (opt-out) of such disclosure. In cases of onward transfer to third parties (vendors/sub-contractors) of data of EU, UK, and Swiss individuals received pursuant to contractual agreements. Netoyed is liable unless Netoyed proves that it is not responsible for an event giving rise a potential damage.
Law Enforcement and National Security RequestsWe also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. To date, we have never been requested by the U.S. government to provide access to any Personal Information under the Foreign Intelligence Surveillance Act (FISA) or otherwise.
Data SecurityWe shall take reasonable steps to protect the Information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Further, we require that employees keep customer information confidential. We caution our customers and website visitors that no medium of communication, including the Internet, is entirely secure. Accordingly, we cannot guarantee the security of information on or transmitted via the Internet and is not responsible for loss, corruption or unauthorized acquisition and use of personal information provided to our website, or for any damages resulting from such loss, corruption, unauthorized acquisition or unauthorized use.
Data IntegrityIndividuals are responsible for providing us with accurate and complete personal information, and for contacting us if correction of such information is required. We shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, we shall take reasonable steps to ensure that Personal Information is collected and maintained so that it is accurate, complete, current, and reliable for its intended use.
ACCESS TO PERSONAL INFORMATION (PI, PII, ePHI)Transparent Personal Information, Time Frame, and CostWe shall, upon request, allow an individual access to their Personal Information for data that we have collected. Personal information will be provided to the individual in a concise, transparent, intelligible, and easily accessible form, in a reasonable timeframe, and at a reasonable cost, if any. Requests for Personal Information that is controlled by a customer will be routed to theappropriate customer privacy representative. We will assist customers with such requests pursuant to their applicable Agreement and/or SOW.
Updating, Correcting, Amending, or Deleting Personal InformationWe shall, upon request, allow data subjects to update, correct, amend or delete personal information held and controlled by us, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated. If practical and economically feasible to do so, Netoyed shall provide such updated or corrected information to third parties that previously were provided with the individual’s personal information. We cannot process direct requests from data subjects to update, correct, amend, or delete personal information controlled by its customers. Such requests will be routed to the appropriate customer privacy representative. Handling of such requests and communication with data subjects where Personal information is controlled by our customers is the responsibility of each customer. We will assist customers with such requests pursuant to the Agreement and/or SOW.
Identity ConfirmationWe shall authenticate the identity of individuals who request access to their personal information before they are given access to that information.
Denial of AccessNetoyed shall inform individuals, in writing, of the reason a request for access to their personal information was denied, the source of the entity’s legal right to deny such access, if applicable, and the individual’s right, if any, to challenge such denial, as specifically permitted or required by law or regulation.
Statement of DisagreementWe shall inform individuals, in writing, about the reason a request for correction of personal information was denied, and how they may appeal.
Netoyed is a digital technology company providing digital transformation and product engineering services across the globe. Netoyed designs & builds digital platforms and products with Cloud and Data at the focal point by working on cutting-edge technologies.
Grapes Telecom Pvt Ltd is the parent entity of Netoyed, Netoyed Consulting Pty Ltd. Netoyed is a registered trademark of Grapes Telecom Pvt Ltd.
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